Refund policy

EXCHANGE POLICY

We understand that not all items will fit all individuals as expected and we will accept EXCHANGES ONLY. 

All of our pieces are handmade and made to order. 

CRWND By Rianna Mayne takes pride in creating quality and statement pieces. We inspect each piece to make sure that it is in good condition before being shipped.

Exchanges can be made 14 days from shipping date. 

ALL SALE ITEMS ARE NON-REFUNDABLE 

ALL CUSTOM ITEMS ARE NON-REFUNDABLE 


Exchanges are only accepted if:

- The item is in its original condition - packaging and all tags attached

- The item has not been worn 

- The item is odour free

- The item has no marks or stains

CRWND By Rianna Mayne has the right to reject the exchange if these condition are not met. 

If you wish to exchange, please email us at info@crwndbyriannamayne.com within 14 days. Please include:

  1. Name

  2. Order number

  3. The reason for exchange & image of the defect/damage

  4. Item size you wish to exchange 

Once we have received this information, we will provide you with the address the garment needs to be sent back to.

Once we have received the item, we will send the replacement to you.

Please note that we are not responsible for the shipping cost for your exchange, however we will be responsible for the cost of sending back your replacement ONLY. We do recommend using traceable carriers with tracking ID to ensure packages are delivered successfully.